Benefits of ITIL v3 Certification

What is ITIL?

ITIL is that the most generally adopted approach for IT Service Management within the world.  It provides a sensible, direct framework for distinguishing, planning, delivering and supporting IT services to the business.
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ITIL: summary and edges

ITIL advocates that IT services should be aligned to the wants of the business and underpin the core business processes. It provides steerage to organizations on the way to use IT as a tool to facilitate business modification, transformation and growth.

The ITIL best practices square measure presently elaborate among 5 core publications which give a scientific and skilled approach to the management of IT services, sanctioning organizations to deliver applicable services and regularly guarantee they're meeting business goals and delivering edges.

The 5 core guides map the whole ITIL Service Lifecycle, starting with the identification of client desires and drivers of IT needs, through to the look and implementation of the service into operation and eventually, on to the observance and improvement part of the service.

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Adopting ITIL offers users an enormous vary of advantages that include:

1. improved IT services
2. reduced prices
3. improved client satisfaction through a additional skilled approach to service delivery
4. improved productivity
5. improved use of skills and knowledge
6. improved delivery of third party service.

Important Facts After ITIL Certification:
• IT services which align better with business priorities and
objectives, meaning that the business achieves more in terms
of its strategic objectives
• Known and manageable IT costs, ensuring the business
better plans its finances
• Increased business productivity, efficiency and effectiveness,
because IT services are more reliable and work better for the
business users
• Financial savings from improved resource management and
reduced rework
• More effective change management, enabling the
business to keep pace with change and drive business
change to its advantage
• Improved user and customer satisfaction with IT
• Improved end-customer perception and brand image.
Real organizations have benefited from ITIL practices in a
number of ways – for example:
• A nationwide retail organization made savings in excess of
£600,000 per annum by adopting service strategy practices
for its financial management.
• An organization identified that most of the cost of delivering
IT support came from resolving customer issues. By adopting
ITIL approaches to knowledge-based information and
self-help, it was able to reduce costs of support by over 75%
while at the same time increasing user satisfaction with the
service, and improving user productivity.